A few people have already gotten here by searching for "opticsfast review," "opticsfast code," and "opticsfast scam." Good! I did file a report with the BBB, and I think I may try to go at it via having my bank dispute the charge as well. They told me the transaction would finalize by Tuesday morning, so I'll be calling basically when I wake up to follow up on that. I still need new glasses, and I need my $320 to get them.
A bit more info:
Here's someone who suffered terrible treatment by these same people: Scammed by OpticsFast -- he sent in a pair of sunglasses for repair and you can see from the photos that not only did they fail to repair them with the right lens, but they damaged the frame. From the photos, you can see that far more light gets through the bad replacement lens than the remaining original one, that the lens doesn't fit his frame, and that they bent the hell out of the frame to boot.
And here's a brand new blog started, I believe, by the same person, and featuring tons of consistently awful stories about OpticsFast.com and the spectacularly horrible "Becky S.": OpticsFast is a Scam!
Many, many people got exactly the same story I did about a frame being cracked and therefore unavailable, sometimes at least three times in a row, as they selected successively less desirable frames and found out that they, too, had supposed small cracks. Once, "Becky S." admits to someone that she could get the frame the customer ordered, but not cheap enough to make money selling it at the price her website advertises. Wow.
This Ryan guy sounds serious -- he's apparently reported them to the FBI's Cyber Crimes division, which should, in fact, probably be involved. USPS, too, since they're doing things like sending people used frames and claiming they're new, and they do at least some shipping via regular mail.
Incidentally, OpticsFast.com is supplying to Sears -- I think that might even be how I initially found them, because I found the frames I wanted at Sears.com, but Sears doesn't let you order frames and prescription lenses together online. From the reviews there, it sounds like I wouldn't have done any better if I'd tried that route anyway, though.
And Go-Optics.com looks like a very similar outfit. They have a lot of atrocious reviews, too, but they listed these frames as being in stock. I emailed them first for a price match, which they gave me within a couple hours, then emailed again to ask them to verify that they had a pair on hand. Over a day later, they wrote back that no, they didn't have one in their "facility." I immediately imagined an outhouse as the sort of "facilities" out of which these folks operate.
It's a small boon to have the distraction from my slow climb up through recovery from my degree, but. . . getting new glasses and being able to see ok would be a better one.
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8 comments:
I am very serious about OpticsFast and will not give up until they have been brought to justice.
Ryan
Let me know if you want me to report my experience to any more agencies. The BBB already got back to me to let me know they're pursuing my complaint, so hopefully I'll have my money back before too much longer, but these people really should not be allowed to keep operating.
The same scam just happened to me today, and "Becky S" was incredibly rude. I ordered and paid for something that they "no longer had because the frame was cracked". After I demanded my money back and told them that I would be negatively reviewing them, Becky told me that she was going to call the cops because I was harassing her!!! Harassment?? She's nuts. I have several emails that I would love to show you guys the threats and crazy that were emailed to me this morning. Something needs to be done. I cannot believe these people are still in business. Please let me know how I can help.
You're far from alone. The entire internet is full of people with the same story. And, gee, I guess "Becky's" didn't get fired after all over handling my issue so badly -- what a shock!
I posted detailed negative reviews of them everywhere I could and filed a complaint with the BBB. The BBB did call me, but by then Opticsfast had backed off and cancelled the transaction. They should really lose their business license. I don't know what has to happen to make that a reality, though.
I'm still checking my bank account off and on to see if they went through with their threat to charge me unlawfully. They haven't. I don't think they will, and if they ever did, my bank would have been very happy to dispute that craziness and get my money back. Opticsfast's game is all about taking advantage of people, and if you're stubborn and stick to your guns, eventually, they will back down.
Anyway, my sympathies, and I hope you get your money back, *and* get the glasses you want from someone who's running a decent business.
Thanks. Boy do I wish that I had googled them first. I can't believe I got the EXACT same email about the "1 in stock, cracked frame" as you did. I mean it was word for word the same. I am an attorney with the state of NJ and she tried to tell me she called the police for harassment. TrustPilot also pulled my review. So frustrating. I better get my money back. :)
At one point, she claimed she "owns" TrustPilot. Since they're run out of Europe somewhere (I forget where off the top of my head), I thought that was a bizarre claim and got in touch with them on Twitter. They had me forward them all the emails & eventually restored my review. I noticed a bunch of others had gone back up around the same time. That woman is, yes, full-on nuts.
Please direct people to leave their experiences with OpticsFast here: http://opticsfastisascam.blogspot.com/
We have all been scammed from this "Becky S." I am starting a class action lawsuit and I do have a law firm wanting to take on the case due to the numerous complaints seen on numerous sites. Please E-Mail me if you want to help take action upon this company. Please send in your experiences, transactions information so we can build a case. Please E-Mail me @ studenthelpers1@gmail.com. Please help spread the word to other victims and other people that could be victims. Thank you!!!
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